job details
about the company.
- Specialist Service Provider Company
about the job.
... - Act as a subject matter expert and Level 3 engineer to solve various IT infrastructure problems
- Offer technical guidance to team members and technical support to clients
- Serve as an escalation point for other team members on IT infrastructure issues
- Proactively monitor client infrastructures and take preventive measures to prevent problems and issues
- Collaborate with the helpdesk team leader to ensure top-level service is provided to clients in a timely and professional manner
- Provide infrastructure advice to both internal and external clients on ...