Switchboard Supervisor

Switchboard Supervisor

The closing date is 02 June 2026

The post holder is the first point of contact for London North West Hospitals through the Trust's switchboard. As the supervisor, the role involves being an ambassador for the Trust and managing a small team of Switchboard Operators.

Key responsibilities include:

• Supervising and training switchboard operators, conducting supervision meetings, and supporting performance appraisals.
• Managing staffing rosters, approving annual leave, and covering vacant shifts.
• Monitoring and reporting service levels, call response times and volumes, and producing relevant reports.
• Responding to emergency calls (medical crash teams, on‑call staff, fire services, alarms, etc.) in a timely manner.
• Assisting the Switchboard Manager with information system development, new policies and procedures, and continuity training.
• Maintaining on‑call roster inf...