Support Executive

Roles & Responsibilities

Provide onsite support as per site categorization to provide operational and technical support

· Troubleshoot & Resolve Incidents and Problems associated with EUC Equipment and Software, and provide break/fix support, advice, and assistance to Authorized Users

· BasicIT hardware trouble shooting skills with Windows XP/7/10 OS imaging and troubleshooting skills

· MSOffice and outlook trouble shooting and Basic networking skills

· MSI& Service Provider Onsite Tech Support will manage the required touch support services including IMACs

· Video Conferencing/Projector/Printer basicstroubleshooting

· Perform support for application certifications and deployment for endpoint software.

· Coordinate with third party as necessary to keep Equipment and Software in good working order.

· PCAsset Support: Add, Move, Change, Update, Reassign of MSI owned devices(renamed ...