Support Engineer

This is a Philippines based position working USA hours.

Alianza is looking for a Support Engineer to join our Technical Support department. This role is a vital first point of contact, focusing on providing outstanding technical support with speed, accuracy, and a strong commitment to customer satisfaction. The ideal candidate is highly motivated, team-oriented, and thrives in a fast-paced, dynamic environment.

Key Responsibilities

• Front-Line Support: Serve as the primary point of contact for incoming customer support tickets and calls, focusing on prompt initial response and resolution.

• Ticket Management: Handle basic, high-volume, and repetitive customer issues (e.g., setup issues, MFA resets, etc.). Efficiently monitor and address centralized ticket queues.

• Escalation and Triage: Triage complex issues accurately and escalated them to senior support groups as needed, ensuring ...