Vacancy Description
Make an Impact by:
Responsible for the installation and daily operations support for facility management of client
platforms to meet agreed business needs & service levels. Perform troubleshooting for client platform related problems Respond promptly to incident, investigate & provide temporary &/or permanent resolution of
incidents escalated. Provide timely status updates to relevant parties. Perform service request related to client platforms. Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties Involve in client platform implementation/upgrade project. Perform Desktop Support services to users This includes receiving, prioritizing, documenting and actively resolving end user help
requests and escalating incidents when necessary to maintain customer satisfacti...
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