Support Engineer II-Ext - AMZ10247485

MULTIPLE POSITIONS AVAILABLE

Employer: AMAZON WEB SERVICES, INC.
Offered Position: Support Engineer II-Ext
Job Location: Santa Clara, California
Job Number: AMZ10247485

Position Responsibilities:

Provide comprehensive technical support and incident management for all of AWS Services focusing on identifying and resolving critical customer-facing technical issues. Manage critical incident response calls for all of AWS Service Teams, leading technical communication to external customers as well as internal AWS stakeholders, and performing Root Cause Analysis and Post Event Reviews. Responsible for monitoring and analyzing data trends across multiple platforms to identify potential systemic technical issues and service disruptions. Utilize comprehensive understanding of AWS architectural frameworks and proactively diagnose complex technical challenges in cloud computing environments. Advocate for customer experience improvements, designing automated s...