Support Engineer

Are you a L1.5 Support Engineer in Cadiz seeking a new interesting challenge?

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for!

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:

• Day-to-day incident monitoring and resolution (ServiceNow preferred)
• Interact with IT & business users on functional issues
• Triage issues and coordinate with cross-functional teams for timely resolution
• Follow service management processes (e.g., Incident, Change, Capacity, Problem)
• Maintain agreed SLA levels and assure quality of delivery at all times
• Coordinate communications between suppliers, OEM, and other IT/business stakeholders
• Track and report progress to stakeholders
• Adhere to shift rotation plan and provide on-call support for out-of-hours issues
• ServiceNow
• Incid...