Supervisor Technical Support

Position Summary

As a Supervisor, Technical Support at Dexcom, you will lead a team that interacts with patients, parents, and caregivers for people affected by diabetes that use Dexcom products. Your team’s assistance gives the entire family a sense of comfort and ability to move forward with their lives in a positive and productive way. By tapping into your technical expertise and superior communication skills, you can supervise, coach, monitor and develop your customer support team to ensure a high‑quality experience for each patient by appropriately engaging and connecting with them as you provide troubleshooting assistance to determine why the service, equipment or feature is inoperable.

Essential Duties and Responsibilities

• Lead and motivate the Technical Support team: Provide performance feedback and coaching for members of the team with a focus on quality and service effectiveness, Dexcom products, regulatory guidelines, and high standards of...