Strategy & Planning Lead, CX & Service Ops

foodpanda is seeking an experienced professional to shape the CX & Service Operations strategy in Kuala Lumpur. The candidate will manage strategic planning and execution, ensure alignment with company priorities, and lead complex cross-functional initiatives. A Bachelor's degree in Business or Operations and over 5 years of relevant experience are required. The role emphasizes structured thinking and stakeholder management in a dynamic environment, making effective communication essential. Experience in data-driven decision-making is preferred.
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