Vacancy Description
Responsibilities
- Lead the design and delivery of large‑scale transformation programmes across service delivery, digital initiatives, policy implementation and operational improvement
- Manage cross‑functional teams, ensuring clear governance, accountability and timely delivery of initiatives
- Advise senior stakeholders on strategic priorities, transformation roadmaps and performance improvement opportunities
- Develop business cases, implementation plans and actionable recommendations that deliver measurable outcomes
- Establish performance frameworks, KPIs and reporting mechanisms to track progress and drive continuous improvement
- Collaborate with government entities and ecosystem partners to align on end‑to‑end service improvements
- Drive stakeholder engagement, ensuring buy‑in and successful adoption of transformation initiatives
- Mentor and support junior team members, contributing to capability building within th...
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