Strategic WFM Capacity Planner & Scheduler

Concentrix in Makati is looking for a skilled individual to manage scheduling and staffing requirements. This role requires expertise in WFM tools such as IEX/eWFM/Genesys, along with strong communication and analytical skills. Candidates should be proficient in Microsoft Office and ready to collaborate with various business units for training and performance improvements. Key responsibilities include scheduling based on client needs and improving staffing processes to enhance efficiency.
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