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Staff Technical Support Specialist

Fortinet

Vancouver, British Columbia, Canada Full time March 23, 2026
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Vacancy Description

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Staff Technical Support Specialist for our FortiEDR team to contribute to the success of our rapidly growing business. 

As a Staff Technical Support Specialist, you will be involved in:

  • Troubleshooting Fortinet’s Endpoint Detection and Response product, FortiEDR.
  • Act as an escalation point for high profile cases and customers including proper management of the case until case closure.
  • Collection, analysis and change recommendations of configuration information.
  • Recommend corrective actions based on analysis.
  • Provide Customer education where needed due to gaps in networking, product knowledge etc.
  • Evolve into a subject matte...

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    Vacancy Details

    Location Vancouver, British Columbia
    Country Canada
    Type Full time
    Category Computer Occupations
    Posted March 23, 2026

    About Fortinet

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    Fortinet

    Vancouver, Canada

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