Sr Quality Assurance Analyst

Meet the team

Are you driven by exceptional customer experience and continuous improvement? Do you love turning conversation data into insights that move the needle on quality, efficiency, and compliance? Are you a proactive learner who thrives in a fast‑moving, collaborative environment? If so, the GBS Conversation Analytics Center of Expertise could be the ideal fit for you.

We’re a high‑impact group of analysts who use AI speech and text analytics to elevate how we serve our customers across channels. As a Senior Quality Assurance Analyst, you’ll transform interactions into actionable insights, powering better coaching, smarter processes, and measurable outcomes that align with Dexcom’s mission.

Where you come in

• Build and maintain AI categories, score components, and phrase libraries; continuously tune to improve precision/recall and insight relevance.
• Translate patterns (drivers of dissatisfaction, repeat contacts, escalations, s...