Vacancy Description
JOB TITLE: SR PROJECT MANAGER (SALESFORCE)
JOB LOCATION: WASHINGTON, DC (REMOTE)
WAGE RANGE*: 80.00-85.00 PER HOUR
JOB NUMBER: SAIJP(phone number removed)
REQUIRED EXPERIENCE:
JOB LOCATION: WASHINGTON, DC (REMOTE)
WAGE RANGE*: 80.00-85.00 PER HOUR
JOB NUMBER: SAIJP(phone number removed)
REQUIRED EXPERIENCE:
- Bachelors degree and 12+ years of relevant experience OR Masters with 10+ years of relevant experience. Additional years of relevant experience maybe considered and/or accepted in lieu of degree.
- PMP Certification.
- Certifications Required: Salesforce Certifications including Administrator and Service Cloud.
- Extensive Salesforce expertise, including Service Cloud, Experience Cloud, Knowledge Management, and platform integrations.
- Contact Center solutions experience (NICE CXone, Amazon Connect, OR equivalent cloud CCaaS platforms).
- Experience in managing and optimizing contact center operations, including workforce management, ...
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