Sr Mgr, Retention Programs Manager

Senior Manager, Retention Programs

The Sr. Manager, Retention Programs is an expert in ensuring that Gartner’s largest clients retain and grow their business with the company. This role acts as a high-level individual contributor leading to improved retention/growth in high value accounts to ensure maximum ROI to client priorities and strong client‑facing business cases for client renewals with growth.

Major Responsibilities

• Lead Deal Support through cross‑functional influencing skills on the highest value/most complex renewals across Gartner; implement programs ensuring Gartner’s retention and growth strategy
• Create scalable action plans and lead presentations in planning sessions and strategy meetings with Senior Leaders across Team NCVI partners
• Drive strong collaboration with Client Value Managers (CVMs), and our Center of Excellence partners to build strong business cases for renewal and growth of our large deals