Sr Associate, Customer Solutions (EMEA Shift)

Overview

The Customer Solutions Senior Associate (Horizons Energy Expansion/Transition) is a client support role focused on delivering exceptional service for S&P Global’s Horizon Group energy transition, sustainability, and risk data solutions. The position requires expertise in clean‑energy technology, supply‑demand dynamics, and financial investment modeling to help financial clients understand and navigate the evolving energy landscape.

Responsibilities

• Provide comprehensive client support for Energy Transition, Sustainability, and Risk Data solutions via phone, email, and client consultation channels.
• Troubleshoot and resolve client inquiries and workflow challenges by analyzing technical issues and delivering solutions while maintaining deep expertise in energy transition methodologies and data risk assessment.
• Collaborate with Product, Engineering, and Sales teams to escalates complex cases and share client feedback for...