Solution Architect

We’re seeking a Solution Architect with strong Financial Services or Banking experience to join a major programme focused on customer retention and digital transformation.

In this role, you will provide architectural leadership across the workstream, partnering closely with Product, Digital, Data & Analytics, and Technology teams to design commercially sound and technically robust solutions that improve customer outcomes and reduce delivery risk.

Key responsibilities include:

• Leading end-to-end solution design across pricing, digital servicing, lending platforms, integrations, and data services.
• Defining solution approaches for initiatives including customer defection scoring, digital loan splitting at rollover, and uplift of home loan eligibility and refix APIs into trusted real-time data assets.
• Working with business and technology stakeholders to ensure alignment to customer journeys, retention strategy, and operational fea...