Software Support Technican

The successful candidate will be responsible for deploying, maintaining, troubleshooting, and supporting specialised software solutions in customer environments. The role includes both remote and on-site support, software upgrades, database maintenance, technical training, and collaboration with internal development teams.

Key Responsibilities:

• Technical Responsibilities:
  • Deploy and configure proprietary software and databases at new customer sites
  • Upgrade and maintain existing software deployments
  • Troubleshoot and resolve customer software issues logged through the support desk
  • Provide technical support and guidance to field technicians
  • Diagnose communication issues involving TCP/IP and serial-connected devices
  • Generate and maintain SQL scripts for troubleshooting, upgrades, and reporting
  • Conduct technical training for internal teams and customers
  • A...