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Software Support Specialist

Canon

Taguig, Metro Manila, Philippines Full-time May 31, 2026
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Vacancy Description

About the Role


To provide remote-based technical support (phone/email/remote desktop) to resolve incidents and problems logged by end-user customers, partners, and IT integrators across Canon's software solutions portfolio. Working in accordance with defined service levels and managing stakeholder commitments to provide enterprise level software/application support.



Essential Duties

  • Review incident and mark-up missing/incorrect data such as priority, entitlement, product, issue type. Ensure incidents are aligned to correct resolver groups.

  • Manage and resolve incidents / problems related to software functionality, installation, configuration, and usage.

  • Diagnose and resolve software problems by analysing log files, error messages, and user-reported issues. Document issues, create workarounds, and escalate complex issues to Senior Software Support Specialists.

  • Manage and prioritise assigned inci...

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    Vacancy Details

    Location Taguig, Metro Manila
    Country Philippines
    Type Full-time
    Category Computer Occupations
    Posted May 31, 2026

    About Canon

    C

    Canon

    Taguig, Philippines

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