Software Implementation Specialist (Toronto)

About the Job

We’re looking for a detail-oriented, technically curious implementation specialist to support the rollout and ongoing optimization of a healthcare SaaS platform used by enterprise clients. This role partners closely with Product, Development, and client stakeholders to translate business requirements into scalable platform configurations using low-code/no-code tools. You’ll play a key role in onboarding, testing, process improvement, and ongoing platform optimization in a highly collaborative, fast-moving environment. What You’ll Do

Execute and maintain client platform configurations Use Jira to report configuration bugs and communicate client change requests Run end-to-end configuration testing, partnering closely with Development to resolve issues Share work in progress with stakeholders to ensure alignment and timely approvals Develop clear documentation and training resources for internal teams and client stakeholders Identify opportunities to stream...