Software Engineer - Ruby On Rails

Overview

The Software Engineer - Ruby On Rails will work as part of our dynamic team, playing a key role in assisting our clients with technical issues. This role involves answering technical questions and dealing with incidents as they arise, providing exceptional support to ensure clients have a seamless experience with our software products.

Responsibilities

• This role is Level 2 support - handling complex technical issues.
• Must have a deep understanding of the software's architecture and code to identify and fix intricate problems.
• Provide immediate hotfixes and long‑term improvements for customer‑facing defects.
• Analyse software code to identify potential issues or areas for improvement.
• Communicate with the customer success team about complex technical issues in a clear and understandable manner.
• Ensure that customer issues are resolved in a ...