Snyk Technical Support Engineer Position

Elevate your career as a Technical Support Engineer at Snyk, where you will assist users with their technical challenges and contribute to ongoing support improvements. Foster user relationships through effective communication.
As a member of the Customer Success team, you will engage daily with both prospective and current Snyk users. Your role involves answering queries across multiple platforms and collaborating closely with engineering to address complex issues. Your insights will shape the future of our support infrastructure.
Key Responsibilities:
• Assist users with questions via email and chat
• Investigate and reproduce customer issues in the codebase
• Escalate intricate technical problems to engineering teams
• Maintain communication with users during issue resolution
• Propose enhancements to the support process
Requirements:
• Passion for helping users and creating a positive experience
• Logical approach to prioritizing and solving issues
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