Site Reliability Engineer – Operations

Overview

The SRE Ops Engineer reports to the Sr. Director of Reliability Engineering and is responsible for ensuring product stability, operational excellence, and a strong customer experience across critical platforms, with a primary focus on Windows‑based environments. This role partners closely with Engineering, CloudOps, InfoSec, and QA to reduce incidents, improve system reliability, and drive operational rigor through automation, monitoring, and incident management.

Responsibilities

Primary Responsibilities

• Manage and support Windows‑based production environments, including IIS, Windows Services, Active Directory, and related infrastructure
• Build, maintain, and enhance monitoring, alerting, and observability frameworks using ELK or equivalent platforms
• Lead incident response, troubleshooting, and root cause analysis (RCA) for customer‑impacting issues
• Improve system reliability by reducing cri...