Shipping & Logistics Customer Experience Specialist

American President Lines in Manila is looking for a Customer Service Professional to provide exceptional support and education to customers. Candidates must have a 4-year Business Administration degree and at least 5 years' experience in liner shipping, along with strong customer-facing skills and effective communication. This role requires handling customer queries professionally while managing service levels and promoting digital experiences. The ideal candidate will have a positive demeanor and the ability to manage stress in challenging situations.
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