Shift Lead

Team Lead Overseas provides direct supervision to employees and clients to ensure the business operates correctly. Perform leadership, management, and organization tasks to ensure team members work efficiently and effectively.

Tasks and duties

• MUST Have Good English Communication and Conversation Skills (Verbal and Written)
• MUST have Great Customer Handling Skills
• MUST have Reporting and Analytics Skills
• MUST have Healthcare Industry Experience
• Good Probing Skills and demonstrated Empathy skills
• Customer Service Orientated
• Highly self-motivated and directed
• Capable of Multitasking in a high pace environment, effectively and efficiently
• Ability to learn new information quickly and the willingness to always do so
• Build rapport and elicit issue details from end users
• Ability to absorb and retain information quickly
• Able to make sound decisions and...