Service Tool Set Specialist

The Service Tool Set Administrator is responsible for the administration, stability, and continuous improvement of the ITSM toolset (BMC Helix). The role ensures the platform is reliable, well‑governed, and aligned to business needs, with a strong focus on understanding and enhancing the user experience. Experience with workplace systems such as Iconics or other space‑booking tools is beneficial but not essential.

Ownership & Delivery

• Administer and support the operational management of the Service Management toolset (BMC Helix), ensuring stability, performance, and effective issue resolution.
• Act as a Helix Subject Matter Expert (SME) within the Service Solutions team, build and update workflows, forms, fields, automation rules, and approval processes.
• Translate requirements into technical solutions that align with platform capability. In collaboration with Product Owners, delivery teams, and operations.
• Plan and manage releases, e...