Service Specialist- Malay - Penang

Overview

The Service Advisors (SA) will provide customer service support to Client Customers’ requests for information related to items including, but not limited to, post order support, delivery information, payment information, product pre-orders, product pre-screening calls (where applicable), and general Customer inquiries

Qualifications

Requirements/Skill

Bachelor’s degree or equivalent diploma

Communication Skills:

Exceptional verbal and written communication, including negotiation and presentation skills.

Fluent in English and Bahasa (C1 Level) in terms of listening, reading and writing via Hallo Ai

Product Background:

Preferably technology savvy and familiar with mobile operating system or comparable technology Should achieve 60-80 words per minute (WPM) during the typing exam

Customer Service Experience:

With BPO Inbound Customer Service working experience ...