Service Operations Specialist

HCLTech in Kuala Lumpur is seeking a candidate to manage service requests and troubleshoot escalated issues from customer service. The role welcomes fresh graduates with a Diploma or Degree in Information Technology. Candidates should be proficient in Microsoft Office and possess strong communication skills in English. Responsibilities include analysing recurring issues, communicating with stakeholders to enhance customer satisfaction, and performing reports related to trade-in and performance metrics.
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