Service Manager Development

Duties

• Development of training and development plans for service technicians and trainers with clear budget requirements and timelines
• Business strategy for Academy with Capex requirements and return on investments
• Preparation of technicians/trainers together with Dispatcher before they attend an intervention.
• Review of intervention reports and timesheets submitted by the technician attending the intervention, provide feedback of improvement areas to the technicians
• Develop and continuously improve the Onboarding procedure for new joiners, this includes PPE, IT equipment, tools, clothing etc.
• Issue, audit and record all tools required by the technicians
• Assist the Safety Office in selecting and issuing appropriate PPE and clothing for Service Technicians
• Facilitate along with HR the Exit process of a Service Technician, to ensure a smooth exit. This should include but is not limited to, transducer and to...