About the role
:
WEG Electric Corp. has an excellent opportunity for a Service Engineering Specialist. You will answer technical calls and emails dealing with post-sales troubleshooting, programming and wiring for WEG products.
Primary Responsibilities:
Provides technical support to customers and end users, by phone or email with basic start-up of WEG products. Provides after-hours phone support. Sends Field Service Request Form to customer when requested or when scope of customer request extends beyond expected boundaries of reasonable phone or email support. Assists field support personnel via phone or email as needed by providing drawings and the use of available WEG resources. Sends Return Authorization Request Form to customer when requested or when deemed appropriate. Records details of calls and email in technical support database. Records non-conformities of WEG products in the...