Vacancy Description
Key Responsibilities
- Installation and Configuration:
- Installing, configuring, and setting up new hardware devices such as TVs, LEDs, kiosks, computers, cameras, printers, scanners, and peripherals.
- Troubleshooting and Problem Resolution:
- Diagnosing and resolving hardware issues such as computer startup problems, printer malfunctions, network connectivity problems, and peripheral device failures.
- Providing basic software support, including installing software updates, configuring software settings, and resolving software conflicts.
- Ensuring high-quality customer service delivery.
- Handling escalated customer issues and complaints.
- Identifying customer needs and expectations.
- Implementing strategies to improve customer satisfaction.
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