Service Desk Lead — SLA & Escalation Expert

Unisys in the Philippines is looking for a Service Desk Manager to lead a team delivering exceptional technical support to end-users. The successful candidate will have a BA/BS degree with at least 3 years of relevant experience, and an ITIL certification.

Your role will involve mentoring team members, monitoring SLAs, and ensuring prompt resolution of complex issues. Retail experience is a plus, and excellent communication skills in English are essential.