Service Desk Lead - Onsite Team Manager

A consulting firm in the Philippines seeks a Service Desk Manager to lead a team of analysts across multiple shifts. The role includes monitoring performance metrics and providing coaching for team members. Candidates should have a minimum of 4 years in IT support and strong leadership skills. Knowledge of ITIL processes is preferred, and applicants must be willing to work onsite in Makati, Taguig, or Pasig.
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