Vacancy Description
Responsibilities
- Provide first-level technical support for managed endpoints, infrastructure, and cloud services.
- Escalate unresolved issues to higher-level engineers while maintaining communication with the client.
- Logand manage service tickets, ensuring all issues are properly documented and prioritized.
- Troubleshoot and resolve basic IT issues, including network connectivity, hardware, and software configurations.
- Handle user account management tasks, including password resets and account unlocks.
- Provide remote desktop support to users across various devices and platforms.
- Maintain and update the knowledge base with troubleshooting solutions.
- Ensure that all issues are resolved within defined SLAs.
- Contribute to process improvements and documentation updates to enhance service efficiency.
- This role involves rostered shift rotations
- 1-3years of experi...
Ready to Apply?
अभी आवेदन करें
Submit your application for Service Desk Engineer (L1) at ARKSTACK PTE. LTD.
Apply for this Position