Service Desk Analyst

The County's primary Service Desk is recruiting for an IT System Support Specialist whose primary

duties will be to receive, review, track, troubleshoot, and resolve trouble reports related to

system/application related requests for County systems or route them to the appropriate support

team.

This role will require:

·Strong customer service skills

·Knowledge of Active Directory or other identity management system

·Attention to detail

·Ability to work with rapidly changing priorities

·Experience with troubleshooting Windows systems

·Good verbal and writing skills for customer interaction and documentation

·Good problem isolation skills, and a broad general knowledge of IT systems

·The ability to shift topics rapidly

·Working knowledge of Jira for the placing and tracking of calls.

·The use of Adaxes and MECM for supporting customer systems and account management