Service Desk Analyst

Typing speed of 35 WPM required. 80% remote & 20% onsite.

This will be a remote weekend day shift (Sun & Sat 8AM-9PM, Mon 8AM-8PM). Consultant is expected to work holidays if necessary as we are a 24/7 service desk.

Candidate must have their own IT equipment (PC/Monitor or laptop, headset, home internet).

Minimum Qualifications: Job Summary: The Service Desk Analyst EDP will serve as front-line, level 1, IT support for the enterprise, which includes seven hospital networks and the corporate office. Monitor and answer the Service Desk phone, e-mail message queues, and auto-triggered request queues during their assigned tour (I, II or III). Provide support and customer service to users, promote and / or escalate problem, incident, and request action items. Provide real-time Service Desk coverage to meet and exceed service level ...