Service Desk Analyst

<p>MANDATORY - Canadian Citizen with Native French Ability to read, write and speak in Canadian French</p> <br /> Roles & Responsibilities<br /> 1. Responds to user questions and inquiries via telephone, email, web and other communication methods<br /> 2. Enters, assigns and tracks service requests in the on-line work-order system. Refers service issues to IT management.<br /> 3. Provides technical support and solves the basic and more advanced routine user hardware and software problems or questions including desktop computer hardware and software and enterprise system software<br /> 4. Provides professional, courteous, prompt and accurate support and solutions to users. enterprise system software<br /> 5. Communicates, analyzes and troubleshoots routine user problems and provides proper solutions or remedies.<br /> 6. Properly documents problem ticket into on-line Help Desk System.<br /> 7. Assists other IT technical sta...