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Service Desk Analyst – 1st/2nd Line | Home-based, UK, Nationwide

Stroke Association

London, England, United Kingdom Full time July 24, 2026
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Vacancy Description

We are seeking to recruit an individual who displays a flexible approach, excellent communication skills and is an effective team player.

Reporting to the Infrastructure and Service Desk Manager within the Technology Team. In the Service Desk Analyst role, you will receive and log all first-line technical queries and requests on the service management tool and offer direct support to internal customers for 1st & 2nd line incidents.

Key Accountabilities and Main Responsibilities

  • Act as the first point of contact, providing local and remote users with technical support & requests.
  • Provide IT support to the organisation.
  • Resolve IT incidents and service requests.
  • IT equipment repair.
  • Maintain asset register.

    • Experience & Personal Attributes

  • Direct experience of a service desk.
  • Good understanding of Microsoft technologies.
  • Good understanding of software applicatio...

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    Vacancy Details

    Location London, England
    Country United Kingdom
    Type Full time
    Category Computer Occupations
    Posted July 24, 2026

    About Stroke Association

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    Stroke Association

    London, United Kingdom

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