Service Advisor

Yutong is a leading manufacturer of electric and hybrid buses, dedicated to delivering innovative and sustainable transportation solutions. Our mission is to improve mobility and reduce environmental impact through advanced technology and quality. We value collaboration, continuous learning, and an inclusive working environment.

About the Role

As a receptionist, you will be responsible for the reception work at the after‑sales service station, be able to answer various questions from customers patiently and professionally, and ensure their satisfaction.

Responsibilities

• Customer reception and communication.
• Vehicle pre‑inspection and issue documentation: Accurately record detailed vehicle information and maintenance requirements, create repair work orders, estimate repair costs and time. Possess basic automotive knowledge to conduct preliminary fault diagnosis.
• Maintenance progress tracking and communication: Maintain ...