Service Administrative Assistant

Overview

The Service Administrative Assistant is responsible for managing installed equipment repairs
and calibrations and plays a crucial role in fostering effective communication with both internal
and external stakeholders, delivering top-notch customer service, and providing invaluable
support to e3 Customers, the e3 Sales Team, and their e3 Service colleagues.

Responsibilities

• Schedule customers for calibration appointments, installations, routine service, and
emergency repairs.
• Partner with Sales Admin to support the customer.
• Provide technicians with pertinent information related to service calls.
• Responsible for confirming technician appointments.
• Order parts as required; ensure purchase orders (POs) are provided to appropriate
stakeholders.
• Review and submit all service calls for invoicing, ensuring POs when needed, no pricing
errors an...