Senior Workforce Optimization & Analytics Specialist

Qualfon Philippines is seeking a professional to oversee schedule generation and staffing analysis, ensuring optimum service levels through effective workforce management. The candidate will use workforce management software for staffing projections and analyze call center performance metrics.

The ideal applicant holds a Bachelor's degree or equivalent experience and has 2-4 years in a similar role. Familiarity with scheduling software like Verint, eWFM, and Genesys is preferred. This role requires critical thinking and problem-solving skills.