Senior Workforce Manager – Forecasting & Capacity Strategy

IntouchCX is seeking a Senior Workforce Manager in Metro Manila to lead the Workforce department across multiple clients. The role involves overseeing capacity planning, resource management, and forecasting while improving service delivery and cost efficiencies.

Candidates should possess a post-secondary degree and a minimum of 3 years of experience in call center management. Analytical, project management, and strong communication skills are essential for this fast-paced environment.