Senior WFM Leader – Forecasting, Coaching & Ops Excellence

A leading outsourcing firm in Pampanga is looking for a Workforce Supervisor to manage operational teams and meet service level agreements. The ideal candidate will have extensive experience in call centers and proven skills in workforce management tools. Responsibilities include coaching, data analysis, and improving team performance in a dynamic environment. This role is full-time and requires strong leadership and technical skills to support continuous improvement initiatives.
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