Senior Technical Support Engineer

We’re expanding our Support presence in APAC and looking for a highly autonomous Senior Technical Support Engineer to lead the regional front line for complex customer issues.

In this role you will investigate and resolve production issues in a complex SaaS environment by analysing application workflows, system behaviour, and database records. You will work closely with customers, Product, Engineering, and Infrastructure and Deployment teams to identify root causes and guide issues through to resolution.

This role focuses on application-level troubleshooting and data investigation, rather than infrastructure or DevOps operations.

You will act as the primary technical contact for customers in the APAC region, leading technical discussions, managing incidents, and communicating clearly during high-impact situations.

As the sole Support presence in APAC, this role requires strong judgment, independence, and structured thinking. You will prioritize wor...