Senior Technical Support Engineer

Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest‑growing enterprise SaaS companies, Celonis pushes the boundaries of what’s possible by investing heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. Our mission is to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join us to make processes work for people, companies, and the planet.

The Team

We welcome a dedicated 2nd Level Technical Support Engineer to the Celonis Support Services team, part of a 3‑Level Support model. The role is based in Madrid and reports directly to the Director of Customer Support.

The Role

As a 2nd Level Technical Support Engineer you will diagnose and resolve technical and product‑related issues across the Celonis Product Suite. You act as the crucial ...