Senior Technical Customer Success Engineer - ME & Arabic

Menlo Ventures is seeking a Senior Technical Customer Success Engineer based in Dubai. This hybrid role requires fluency in Arabic and English and involves technical troubleshooting for enterprise customers across the Middle East. You will manage the post-sale technical relationship, identify recurring issues, and support customer challenges, while also creating reports and tools to enhance customer experience. The position demands 5–7 years in a relevant role, experience with APIs, and familiarity with ticketing systems like Jira and Zendesk.
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