Vacancy Description
Job Summary
The Senior Specialist – Contracts & KPI is responsible for supporting the management of supplier performance, contractual compliance, and operational KPI monitoring across facilities management services within a large-scale, complex operational environment. The role acts as a key point of expertise in performance analytics, contract compliance, and reporting, ensuring accurate data management, robust KPI tracking, and effective performance monitoring across the FM supply chain within a 24/7 environment.
Key Responsibilities
Supplier Performance Management
- Lead the implementation and ongoing management of supplier performance monitoring frameworks.
- Analyse and present supplier performance against contractual KPIs and SLAs, providing clear insights and recommendations.
- Monitor supplier compliance with contractual obligations and service delivery standards.
- Work closely with operational teams and c...
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