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Senior Solution Engineer

IBS Sofware

India, India, India Full time May 27, 2026
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Vacancy Description

Job Role: Senior Solution Engineer Job Overview: We are seeking a highly motivated and customer-oriented individual to join our Product Support Team. The ideal candidate will be responsible for providing high-quality support to customers, assisting them in resolving product-related issues, and ensuring that they can use the product efficiently. You will serve as the primary point of contact for customers and work cross-functionally with other teams to improve the overall customer experience.

Key Responsibilities: 

  • Provide timely, accurate, and professional assistance to customers.
  • Troubleshoot technical issues, bugs, and problems with the product or service and provide appropriate solutions.
  • Collaborate with engineering, product, and other teams to identify and resolve product defects or gaps.
  • Educate customers on product features, best practices, and troubleshooting steps to enhance user experience.
  • Document and track custome...

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    Vacancy Details

    Location India, India
    Country India
    Type Full time
    Category Computer Occupations
    Posted May 27, 2026

    About IBS Sofware

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    IBS Sofware

    India, India

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