Senior Quality Assurance Evaluator (Call & Email)

Concentrix is seeking a Sr Quality Evaluator in Manila to monitor and evaluate inbound and outbound calls and other customer contacts like email and chat. This role is crucial for ensuring that established quality standards are met.

The ideal candidate will participate in quality audits, contribute to performance improvements, and maintain a strong knowledge of client products and services. Join Concentrix to help drive quality excellence in customer interactions.