Senior Network Support & Incident Resolution Lead

A leading telecommunications solutions provider in the Philippines is seeking a Senior Case Manager to resolve technical issues and ensure excellent customer service. Key responsibilities include working with Network Engineers to manage complex issues, along with a strong focus on customer relations. Applicants should have at least 5 years of experience in IT/Telecommunications, a thorough understanding of networking technologies, and relevant certifications such as CCNA. This role demands excellent communication skills and the ability to perform under pressure.
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